TIRES, BRAKES & AUTO REPAIR

Voted #1 Top Shop in USA!

Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

5
Pearlridge, HI

After the latest shenanigans at the Pearlridge Sears Auto Center, I called around for a set of new tires to enable my daughter's Honda Accord to pass the safety check. I was pleased to learn from Lex Brodie's Aiea store that they not only had a sufficient quantity of Falken tires in stock, but that all telephone appointments qualified for a discount of $23.00 per installed tire ($20.00 installation and $3.00 disposal fee per tire would be waived). GOOD DEAL!I got there in twenty minutes and was promptly greeted by the friendly staff. I also ordered the wheel alignment service. The salesman also noted that my safety check was due - I did not inform him that Sears had "failed" me earlier that day for the bad tires and allegedly leaking CV boots (see my review on Sears).In a little over an hour, the jobs were completed. The safety check was passed as the CV boots were found to be in good working order. The $92.00 of waived charges was rounded up to $100.00.I am very pleased with the professional and courteous service I received. With the new rubber on the road, I feel secure for all of us who get behind the wheel to travel on our crowded roadways.

5
Pearlridge, HI

After the latest shenanigans at the Pearlridge Sears Auto Center, I called around for a set of new tires to enable my daughter's Honda Accord to pass the safety check. I was pleased to learn from Lex Brodie's Aiea store that they not only had a sufficient quantity of Falken tires in stock, but that all telephone appointments qualified for a discount of $23.00 per installed tire ($20.00 installation and $3.00 disposal fee per tire would be waived). GOOD DEAL!I got there in twenty minutes and was promptly greeted by the friendly staff. I also ordered the wheel alignment service. The salesman also noted that my safety check was due - I did not inform him that Sears had "failed" me earlier that day for the bad tires and allegedly leaking CV boots (see my review on Sears).In a little over an hour, the jobs were completed. The safety check was passed as the CV boots were found to be in good working order. The $92.00 of waived charges was rounded up to $100.00.I am very pleased with the professional and courteous service I received. With the new rubber on the road, I feel secure for all of us who get behind the wheel to travel on our crowded roadways.

5
Honolulu, HI

I don't normally bother to review but I decided to start today because I was blown away by this place.I had a dent in one of my rims from going over a pothole that was causing the air to leak from my tires. The guy who put in my spare tire told me I may be able to get it pounded back into place. So I visited Lex Brodie's today to see what they could do to me. One of the guys (sorry didn't get his name) took a look at the tire/rim, told me he could fix it, and started pounding it back into place. He then tested it to make sure no air was leaking and then another guy put my tire back on my car. All this was done within about 15 minutes. I was shocked and happy it was fixed so fast. Then when I was waiting in line to pay, the guy told me I could just drive off, as in they did everything FREE OF CHARGE! I was shocked, I was expecting to pay at least $50+ for the fix, even asked if he was sure and he said yes.I am so grateful for these guys, they didn't try to rip me off (it's very obvious I know absolutely nothing about cars) and were actually friendly and efficient! Next time I have an issue with my tires, I am definitely coming back here!!

5
Honolulu, HI

I don't normally bother to review but I decided to start today because I was blown away by this place.I had a dent in one of my rims from going over a pothole that was causing the air to leak from my tires. The guy who put in my spare tire told me I may be able to get it pounded back into place. So I visited Lex Brodie's today to see what they could do to me. One of the guys (sorry didn't get his name) took a look at the tire/rim, told me he could fix it, and started pounding it back into place. He then tested it to make sure no air was leaking and then another guy put my tire back on my car. All this was done within about 15 minutes. I was shocked and happy it was fixed so fast. Then when I was waiting in line to pay, the guy told me I could just drive off, as in they did everything FREE OF CHARGE! I was shocked, I was expecting to pay at least $50+ for the fix, even asked if he was sure and he said yes.I am so grateful for these guys, they didn't try to rip me off (it's very obvious I know absolutely nothing about cars) and were actually friendly and efficient! Next time I have an issue with my tires, I am definitely coming back here!!

5
Honolulu, HI

Awesome! Mike Rizzo and crew were very helpful. I called in the morning to see if I could have my truck fixed while I was at work. Mike told me to come on down. After I talked to Mike, I felt that the work needed to get done. I got new tires, new brakes, and a new battery for a very good price. I am so happy and don't feel as if I got ripped off. I am going to bring all of my cars here in the future. I'm not sure what took me so long to bring my cars to Lex Brodie's. Mahalo Mike and crew!

"TY...VM!" It's our pleasure to serve you! We will share your feedback with our team. Take care and Merry Christmas!Scott

- Honolulu, HI
5
Honolulu, HI

Awesome! Mike Rizzo and crew were very helpful. I called in the morning to see if I could have my truck fixed while I was at work. Mike told me to come on down. After I talked to Mike, I felt that the work needed to get done. I got new tires, new brakes, and a new battery for a very good price. I am so happy and don't feel as if I got ripped off. I am going to bring all of my cars here in the future. I'm not sure what took me so long to bring my cars to Lex Brodie's. Mahalo Mike and crew!

"TY...VM!" It's our pleasure to serve you! We will share your feedback with our team. Take care and Merry Christmas!Scott

- Honolulu, HI
2
Honolulu, HI

I don't know what to think...I raved about this place for about 5 months...but recently...I have been taking it in and not really feeling like the problem has been solved--not to my satisfaction anyway. They ask questions but seriously if I knew the answers I would know what my car's problem is...I have spent over 1,000 dollars in the last month and my car has been there on 2 different visits for 4 nights in the last week and I am still having problems with the car. While I am leery about returning for more service, I feel I have already invested a significant amount of money in my car. To top it off, it is the holiday season...and, they are not in the most convenient location for me. I am frustrated and really don't know what to do. The service manager drove my car and said it was safe, but I don't feel safe when driving my car.

Aloha Allyson,"TY...VM!" for your feedback Please contact me ASAP so we can resolve your concern. Please contact me @ [email protected] ASAP so i can make arrangements to resolve your concerns. We really appreciate your support and patience and will make thing right for you. I hope to hear from you soon. (Please provide and invoice number as well.) Sincerely, Scott

- Honolulu, HI
5
Honolulu, HI

First, let me set the stage:Day before Thanksgiving and I got out of work early. 4:50 pm. Kind of early, anyway. So I rushed down to Lex Brodie's near Ward (and by rushed I mean sat in traffic for half an hour). It is 5:30 pm and on a normal day, they close at 6pm. Close at 6pm, not start working on a last-minute car at 6pm. And did I mention it is Thanksgiving Eve? So when I get there, there isn't a single car in the lot (just a delivery-esque industrial truck which is clearly there for business and not repairs). I have the eerie sense that they're closed. Nevertheless, I pull up, park, and walk towards the entrance.A smilely local guy in a Lex-Brodie-Red polo approaches and I blurt out, "Something'swrongwithmytirecanyoufixit???" First, he checks with his manager(?) that they can take me this late [manager's response, "Might as well," whoohoo!]. After quickly ascertaining that I had no idea what was wrong with my tire except that it seemed to be leaking and/or collaspsing, he immediately quotes me the price--AND THE TAX--and asks if that's acceptable. Without an appt, $20+change to solve my car problems at the last minute before the big holiday? No problem, that seems like a steal to me! Plus, if you're like me and didn't know, they now offer free wi-fi in their pretty nice (but freezing) lounge area--and I needed to shoot off another email from work anyway which was, again, perfect. Passing by one of their displays (and truthfully several of their package services sound like fantastic deals if it was actually my car an not a borrowed vehicle I was using . . . ), I see a booklet about female-friendly autocare guide. Feminist that I am, I picked it up and perused--only to notice that the back page has a coupon for $20 your first visit. If you're saying to yourself, as I was, "Does $20 off of $20+change mean that I'm getting this tire fix for the '+change' part?" then the answer is yes. YES!Fantastic. While I got amazing service, fast-and-friendly answers, and still left before 6pm for under $5, I will definitely be heading back there (though hopefully not immediately). I may even look further into their Green and Roadside packages--those sound like convenient _and economical_ deals.

RosemaryAnn,Alona! and "TY...VM!" for writing such a great review! We're very happy we were able to help out! We look forward to serving you again."TY...VM!",Scottfacebook.com/lexbrodiesPS Do you mind sharing your invoice number so I can see who helped you and share your feedback with them?

- Honolulu, HI
5
Honolulu, HI

First, let me set the stage:Day before Thanksgiving and I got out of work early. 4:50 pm. Kind of early, anyway. So I rushed down to Lex Brodie's near Ward (and by rushed I mean sat in traffic for half an hour). It is 5:30 pm and on a normal day, they close at 6pm. Close at 6pm, not start working on a last-minute car at 6pm. And did I mention it is Thanksgiving Eve? So when I get there, there isn't a single car in the lot (just a delivery-esque industrial truck which is clearly there for business and not repairs). I have the eerie sense that they're closed. Nevertheless, I pull up, park, and walk towards the entrance.A smilely local guy in a Lex-Brodie-Red polo approaches and I blurt out, "Something'swrongwithmytirecanyoufixit???" First, he checks with his manager(?) that they can take me this late [manager's response, "Might as well," whoohoo!]. After quickly ascertaining that I had no idea what was wrong with my tire except that it seemed to be leaking and/or collaspsing, he immediately quotes me the price--AND THE TAX--and asks if that's acceptable. Without an appt, $20+change to solve my car problems at the last minute before the big holiday? No problem, that seems like a steal to me! Plus, if you're like me and didn't know, they now offer free wi-fi in their pretty nice (but freezing) lounge area--and I needed to shoot off another email from work anyway which was, again, perfect. Passing by one of their displays (and truthfully several of their package services sound like fantastic deals if it was actually my car an not a borrowed vehicle I was using . . . ), I see a booklet about female-friendly autocare guide. Feminist that I am, I picked it up and perused--only to notice that the back page has a coupon for $20 your first visit. If you're saying to yourself, as I was, "Does $20 off of $20+change mean that I'm getting this tire fix for the '+change' part?" then the answer is yes. YES!Fantastic. While I got amazing service, fast-and-friendly answers, and still left before 6pm for under $5, I will definitely be heading back there (though hopefully not immediately). I may even look further into their Green and Roadside packages--those sound like convenient _and economical_ deals.

RosemaryAnn,Alona! and "TY...VM!" for writing such a great review! We're very happy we were able to help out! We look forward to serving you again."TY...VM!",Scottfacebook.com/lexbrodiesPS Do you mind sharing your invoice number so I can see who helped you and share your feedback with them?

- Honolulu, HI
5
Honolulu, HI

The warning light came on in my car letting me know that the air in one of my tires was low. This is probably going to make me sound like a weirdo, but I have never been able to figure out how much air to put in my tire. I even have one of those silver metal things that you shove into the little tire thingy and then the stick pops out (yes, can you tell depth of my knowledge about those tire things!) but have never been able to understand what it means or how to read that darn thing! So, I drove around for a while... with what could've possibly been a flat tire. Well, it was starting to look flat so I knew I had to put air in. I was going to attempt to put air in myself and so I pulled into the first gas station I saw on my way home from shopping... Shell on Queen/Ward. I get to the air/water station and it's like a vending machine! I needed coins to get air. Pay for air?!?!?!?! Seriously?! Well, annoying as it is, I would've just stuck a quarter or however much it was in there except I had no coins! UGH! So... I drove up the street to Lex Brodies. So glad I did. I pulled into the gas area and the attendant directed me to where the air station was. When I pulled up, a nice man who just happened to be walking out of the garage asked if he could help me - probably because I had a completely puzzled lost look on my face. He was so gracious and kind and checked all of my tires for me!! Told me no charge and I insisted on giving him a tip for taking the time to help me. Initially, he refused saying that at Lex Brodie, they are all about servicing the customer so that later on, when the customer needs more work, they come back. Awesome motto. Nevertheless, I was so grateful so I wouldn't leave until he took my tip... told him to buy himself lunch later. He was ever so gracious. And now my warning light is off and my tires have air!! Great service!

Lora,Thanks for such a great review. We're so happy to be able to help! We're here to serve you!"TY...VM!",Scottfacebook.com/lexbrodies

- Honolulu, HI
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