Honolulu, HI
I made an appointment online, and got confirmation "The following services have been scheduled: Tire Rotation and Balance, Alignment, Oil Change [As part of my 2 year alignment deal]" During the appointment, I saw the salesperson typed in all 4 services when preparing work order. Got a call 2 hours later saying that the car was ready. When I showed up to pick up my car, tire rotation was done, tire balancing was done, alignment was done. However, oil change was missing from the work order. Salesperson was kind enough to offer the oil change to be done immediately, but that meant I either had to wait for the service, or come back at a later time. Either way, it was a waste of my time that could have been prevented. Overall, the result was good, just that the journey to get there could be improved.