They haven't disappointed so far

Pearl City Lex Bride's is Friendly and makes everyone feel welcome..

Mandee was very helpful and informative. Excellent service. I will always recommend this location.

Went there to change tires - only a weeeeeee disappointed that I was quoted the service would be done in an hour to an hour and a half, but it was busy, so it took almost two. Not much of a biggie, but I hope next time they'd account for high work volume. There were maybe several or less than ten people ahead of me waiting in just the lobby lol. They redesigned it since last year, and it's way better now for waiting around in if you don't go out to walk to local shops or the mall. There's a complimentary coffee station and desks with outlets. They got done what I wanted done anyway. My tires seem alright; they do what new tires do. Nobody seemed to have 195/50 size tires on hand but them.

Best automotive repair and maintenance. Employees super nice and helpful!

Fast forward to 2018 and Lex Brodies knocks one out of the park again. My wife was in evening rush hour traffic when her car began to overheat. She was able to make it to the Pearl City offramp but had to pull over because the car was "smoking". Well, by the time the tow truck got there, it was past 6 pm. Lex Brodies closes at 6. We had it towed there anyway and proceeded to fill out the drop off envelope that they have for after hours. At least we could leave the car for the morning. The workers were locking up when we got there and as they were all leaving, one worker, Chelsea, went out of her way to help us. She offered to move the car in the back where it would be more secure, then told me to come inside so she could check me in. Remember...this was already after they had closed and were ready to go home. Anyway, we went back into the office and she kept apologizing because she had to power on the computer and it was taking a while. Wow...I just kept saying stop apologizing because it was after hours for her and she insisted on helping us. Talk about customer service! The next day, Chelsea called me first thing in the morning and explained the issue. By mid-day our car was repaired. Amazing job Chelsea and Lex Brodie. You exceeded expectations once again!

They were terrible couldn't fix the problem and wouldn't let me drive my car home

This is a updated review from my previous posting- After I wrote my review, the store manager Lilo contacted me the next day. He apologized for what took place and accepted responsibility for his employees failure to fix the issues with my brakes. He asked me to bring my vehicle back and he would put me in a rental until my car was fixed correctly. Lilo and his staff were extremely professional and apologized several times for the mix-up the previous day. I dropped the car off at 10 am and it was ready by 2 pm. Lilo went above and beyond what was required of him to provide customer satisfaction and restore my faith in Lex Brodie's customer service. I am extremely happy with the work they did, as my brakes no longer squeak. Again, Lilo, I can't thank you enough for your handling of my issues and the generous compensations you provided to me for the inconvenience. You don't see this type of customer service in a lot of automotive shops these days, however, Lex Brodies truly stood behind there 100% customer satisfaction motto. If you ever go to this location and have a issue, speak with Lilo and I have no doubt that your concern will be promptly handled. My trust in this store has been restored and I surely will return in the future for my mechanical needs. Mahalo again!!!!

The service used to be good, it probably still is, but the young girl helping me behind the counter wasn't very attentive and actually irritated when I asked about the Wi-Fi. I had to go up to the front desk several times to ask about it since I couldn't connect. The only person nice enough to help me with a smile was Mandy. I also noticed that I saw Mandy putting in customer courtesy paper mats on the floor of the car for her customer, but the younger girl helping me did no such thing.

I took my car in for a safety check this past weekend. I had made an appointment ahead of time since it was a Saturday and bound to be busy. I arrived a little earlier just to be on the safe side. I pulled into the parking lot and noticed a woman smiling and helping a customer who also appeared to be getting a safety check as well; she carefully laid out paper floor mats and put a number on top of the car. I pulled in next to that lucky customer but didn't get the same lady or such a warm reception at the front desk. I was helped by a young lady who seemed a bit distant and not as customer-friendly as the other woman I saw when I pulled up into the parking lot. When you do your safety check with them, they ask if you are going to be waiting or coming back. I told them I would be waiting (incidentally 1 hour 45 min even with an appointment). I have a new game on my phone that sucks up data, so this free Wi-Fi that Lex Brodie's offers took some of the edge off waiting. They apparently offer free wi-fi; I say "apparently" because getting any forth-coming information from unhelpful front desk staff is super irritating, and actually made me look pretty pathetic when the password given to me by my service rep (young girl) didn't work after I tried numerous times (password was correct, server was wrong). I went back each time to the front desk to ask questions because the girl only gave partial information. The girl did not tell me which Wi-Fi server to connect to, so it was a guessing game and she was truly irritated when I had to ask each time. An older gentlemen helped me once but it still didn't work, so on the third try I got lucky because the girl was on the phone and Mandy just happened to be there (I don't give up until I get my Wi-Fi, damnit). She was really helpful, not at all irritated, smiled at me and actually helped me! If you want to know who Mandy is, she was the woman who I first saw pulling into the lot and putting the mats on her customer's car floors. When my car was ready, I paid my $31 and had to ask where my keys were...was it in the car? Or will my car key be given to me??? Come to find out the girl was supposed to give me my car key after I paid, but she just took the money and ignored me as I stood there like an idiot (again). I also got into my car and there was no courtesy paper car mat. I guess that saves the environment and all, but the disparity between the service from two different people were vast and huge; had it been Mandy it may have been a 5-star experience but all I got was attitude from the other girl. Management, if you are still reading reviews years later, please give Mandy one of those "Caveman dollars" or whatever it is you give to your outstanding employees! If it wasn't for Mandy, this experience would have been less than A-OK for sure. I may return, not sure. I've been coming here for years, so I guess I shouldn't let one sour lemon spoil the whole experience. If I find something closer to home with better service I may give a try instead.