I went in three times to buy tires, but the first two times everyone was too busy. Finally, on the third try, I saw Jack and Sione who are so kind and courteous, I got my tires and alignment. Now that I got online to do this survey, though, and looked at the "Shop for tires" prices, I feel cheated that neither of them suggested I check online and save $60 or so! Bummer. Also, the way we drive, I think it might be overkill to spend an extra $50 to get a two-year alignment, but that was just slapped on my invoice with no option offered, so shame on me. My son was encouraging me to have all of my work done there, but now I'm thinking it over.
Aloha, "Thank You... Very Much!" for sharing your feedback. Please provide your invoice number and we will double check to see what discounts you were given, then we will send you a check for what discounts that you missed that are on the web site. For the alignment; there is the 6 month standard warranty option ($90) and the two year warranty option ($149); yes, you should have been given the option for the 6 month and the two year. For most folks, the two year is the best value, but you still need to be given that option! Please accept my/our apologies. We will review your feedback with our team. Once more, please send me your invoice number and verify it has you correct mailing address then confirm if you want to keep the 2 year warranty alignment of lower it to the 6 month option. "TY...VM!" for allowing us to serve you. Scott D Williams President
- Honolulu, HI