TIRES, BRAKES & AUTO REPAIR

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BBB | Lex Brodie's

Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

5
Honolulu, HI

David provided excellent service. So glad he checked my battery and recomended I get my brakes flushed; both really needed to be taken care of. I commute home after midnight, and I'd hate to break down that late on an empty road. He also eased my fears about the cooling system, and put it in the system to clean the air filter when I come in in three months for my next oil change. Thank you!

5
Honolulu, HI

The customer service at Lex Brodie is excellent! From checking in to checking out the young men and women that work at Lex Brodie are very courteous, efficient and professional. I appreciate their hard work and committment to their customers! Thank you very much!

5
Honolulu, HI

The customer service at Lex Brodie is excellent! From checking in to checking out the young men and women that work at Lex Brodie are very courteous, efficient and professional. I appreciate their hard work and committment to their customers! Thank you very much!

4.5
Pearlridge, HI

Always dependable, quick, friendly, and professional service.

3
Honolulu, HI

I went in three times to buy tires, but the first two times everyone was too busy. Finally, on the third try, I saw Jack and Sione who are so kind and courteous, I got my tires and alignment. Now that I got online to do this survey, though, and looked at the "Shop for tires" prices, I feel cheated that neither of them suggested I check online and save $60 or so! Bummer. Also, the way we drive, I think it might be overkill to spend an extra $50 to get a two-year alignment, but that was just slapped on my invoice with no option offered, so shame on me. My son was encouraging me to have all of my work done there, but now I'm thinking it over.

Aloha, "Thank You... Very Much!" for sharing your feedback. Please provide your invoice number and we will double check to see what discounts you were given, then we will send you a check for what discounts that you missed that are on the web site. For the alignment; there is the 6 month standard warranty option ($90) and the two year warranty option ($149); yes, you should have been given the option for the 6 month and the two year. For most folks, the two year is the best value, but you still need to be given that option! Please accept my/our apologies. We will review your feedback with our team. Once more, please send me your invoice number and verify it has you correct mailing address then confirm if you want to keep the 2 year warranty alignment of lower it to the 6 month option. "TY...VM!" for allowing us to serve you. Scott D Williams President

- Honolulu, HI
1.5
Honolulu, HI

Dropped my car off to get work done and when I was told to pick it up it wasn't ready and I had to wait an extra hour and 15 min. was there till 6:15pm.

Aloha, I/we are very sorry for the delay. Please send me your invoice number so we can look into your visit. We have a completion time promise. I would like to look into your visit to see what we can learn from your visit. We know our customers time is extremely valuable and we want to be sensitive and considerate to their/your needs. Please send me your invoice number, confirm the correct mailing address is on it, and confirm when you were told your vehicle was ready and then when it was actually completed. "TY...VM!" for allowing us to serve you. "TY...VM!" for your understanding and patience. Sincerely, Scott D Williams

- Honolulu, HI
5
Pearlridge, HI

INVOICE 4021517 (2/15/2013)... Always excellent!

5
Pearlridge, HI

Quick, efficient, fair pricing, friendly, free coffee, AAA discount. Who could ask for anything more!

5
Honolulu, HI

The service I received was great, but the follow-up call I was supposed to have received never came. After having tires replaced and a problem brought to my attention concerning the inability to perform an alignment, I questioned about the cost of the needed repairs. The service attendant then informed me someone would contact me the next day. It has been 5 days and no one has ever contacted me. I had the repairs done elsewhere.

Aloha, very sorry we dropped the ball. Was the person to call you the same who had helped you that day, or the cashier? "TY...VM!" for allowing us to serve you and for your feedback. Sincerely, Scott D Williams President

- Honolulu, HI
2
Honolulu, HI

We decided that our end of the year present to ourselves would be new tires for our pathfinder. We decided to come here since it was the best deal for what we were looking for. Everything was great up until we went to pick up the car. When we went to get the car, I noticed that the tires were really low, and thought it was highly unusual. I asked the workers there if this was normal, thinking that I was the ignorant one in this situation. He sighs, gets out the air pump and measures the amount of air. It read 20 psi. The normal is 36, or something to that affect. I was really upset, because they put new tires on, but didn't bother to PUMP THEM WITH AIR! If i hadn't said anything, I would be driving around with love air pressure! How could any one be that irresponsible? If I'm paying over $800 for new tires, you can at least PUMP THEM UP! I was soo upset! So careless!

Aloha,I/we are VERY sorry for this serious break down. It is unthinkable that we would release a vehicle with severely under-inflated tires. We have a double torque and double check procedure where the air pressure and proper wheel fastening is double checked. This procedure is enforced strongly. So we need to see how it could have broken down so badly. Training issue, malfunctioning tool? Please send me your invoice number (and please confirm the correct mailing address on it), we would like to: one, look into your visit to see where the breakdown took place and two, we would like to offer/send you something as an apology. "TY....VM!" for allowing us to serve you and we look forward to an opportunity to serve you again. Please note; You receive free rotation and balancing on your tires, please remember to utilize those free services so we can help you maximize your tire mileage. Sincerely, Scott D Williams

- Honolulu, HI
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