Carla was great over the phone and very attentive when I arrived. My tires look great and I love the fact that they keep up with your reminder for tire maintenance. Also, if you don't have your receipt, they state they have it in the computer. This is customer service. The only issue I had when I was leaving, is they had my car blocked in, and I had to wait some time before I was able to get someone to move the cars so I could leave.